Terms and Conditions
The main role of Sima Safari is to create and operate customer-oriented tours and itineraries.
Clients receive a detailed itinerary at the time of booking that includes details of accommodation and activities.
The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems, or security concerns. In such cases the itinerary may be changed, at the discretion of the company, clients informed, and alternative arrangements made as circumstances permit.
Sima Safari will make every reasonable effort to ensure the same quality and character of the itinerary.
Clients must accept that conditions in Africa are not the same as those in developed countries. In Africa, we are exposed to unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. Sima Safari reserves the right to pass these local taxes/fees on to their customers.
GENERAL INFORMATION, TERMS AND RESPONSIBILITIES:
REGISTRATION AND PARTICIPATION CONDITIONS:
The traveller’s registration for the trip or payment of the advance (see below “payment terms”) or the traveller’s participation in the trip or part thereof expresses the traveller’s full and explicit consent to all conditions specified later in this document and on the itineraries on the site, subject to updates.
THE ENGAGEMENT AGREEMENT:
The terms and updates that will be provided in writing by the time of departure for the trip, constitute the contract agreement between the company and the traveller. The traveller must require Sima Safari to receive the latest information sheet and updates for the trip.
PRICES
All prices are given in US dollars (USD) per person unless specified as the group. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we may use independent suppliers.
The price of your itinerary will be based on known costs at the date of issue of the itinerary.
Prices in general include:
- Park entrance fees (except where specifically indicated otherwise);
- Service charges;
- Ground transportation and airport transfers;
- Accommodation as indicated;
- Government taxes and fees;
- English speaking tour guides/drivers/guides/porters.
Additional languages can be arranged at request;
- 4×4 vehicle and all associated expenses while on tour;
- Unlimited game-viewing between the hours of 06:00 and 18:00;
Items excluded from our pricing include, but at not limited to, the following:
- International flights (we can include it if you wish);
- Visas(We can process it for you at your request);
- Toiletries and items of a personal nature;
- Tips;
- Souvenirs;
- Soft drinks;
- Alcoholic beverages;
- Laundry;
- Travel and personal insurance;
- Any tour or service not specifically mentioned as included in your itinerary.
In the event that an item is not specifically mentioned in the above, it is automatically included in the list of exclusions.
PAYMENT TERMS
-After booking you will receive an invoice from Sima Safari.
-Upon receipt of your invoice, you will have to pay a deposit of 30% of the total to confirm your booking.
-All deposits must be paid within 4 days of receiving our invoice.
-We will consider only the actual amount received by our bank account as paid. All additional transfer costs need to be paid by the client.
-The balance of your payment must be paid a minimum 30 days before the beginning of your tour.
-In the event payment has not been received on time, we reserve the right to cancel all bookings.
METHOD OF PAYMENT
-Payment can be made via bank or wire transfer or via credit card.
-Credit card payments attract a surcharge of 3.5%
BOOKING CONDITIONS
Bookings should be made as early as possible to guarantee the desired tour, itinerary, and departure date.
At the time of booking, you will also need to give us the information about each client’s nationality and date of birth. We may also require you to provide us with passport numbers and/or scanned copies of passport photo pages for all members of your party. It is your responsibility to make sure that you have the correct names, nationality and dates of birth for each client who is traveling with you.
Confirmed tours and itineraries cannot be transferred to any other date. You must check what is included in the price and inform us before booking if you do not agree or if something is not clear. Later complaints after booking, will not be considered.
CANCELLATION FEE
Below are the regular cancellation fees for trips
- If the cancellation date is from the date of registration and up to 30 days before departure for the trip: all amount paid for the ground arrangements will be refunded, except cancellation fee 250-150 – dollars charged by the airlines for tickets issued, and a non-refundable advance of 5% of the trip.
- If the cancellation date is in the period of 35 days to 28 days before departure for the trip: 25% of the price for ground arrangements except for cancellation fees charged by the airlines for tickets issued.
- If the cancellation date applies in the period of 28 days to 20 days before departure for the trip: 50% of the price for the ground arrangements, except for cancellation fees charged by the airlines for tickets that have been issued.
- If the cancellation date is in the period of 20 days to 12 days before departure for the trip: 75% of the price for the ground arrangements, except for cancellation fees charged by the airlines for tickets that have been issued.
- If the cancellation date is in the period of 12 days until the date of departure of the trip: 100% of the price for the ground arrangements, and cancellation fees charged by the airlines for tickets that have been issued.
In addition – the cancellation fee is subject to all cancellation conditions that will apply by the suppliers abroad, if they are different from those listed above. For routes that have special cancellation conditions, a separate detail is attached.
Refunds for cancellation of a trip will be made within 30 days of receiving written notice of cancellation, whether by the customer or by the company abroad. The refunded money will be calculated in dollar values.
Clarification regarding the date of cancellation by the traveller: Notice of cancellation must be given to our office in writing, by email and with a confirmation of receipt with confirmation in a confirmed message to mobile or WhatsApp
We recommend purchasing insurance already at the time of registration, which will allow coverage from the cancellation of the trip for medical reasons according to the rules of the policy.
LIABILITY AND OUR RESPONSIBILITIES
Sima Safari, its agents and sub-contractors act only as the passenger’s agents in matters relating the tours, itineraries, hotel accommodation, transportation etc., and shall not in any way be liable for injury, death, illness, delays, subsequent missing air or train connection, inconveniences arising from unannounced alteration of air or train schedules, weather conditions, loss or damage to personal property whether resulting from but not limited to force majeure or acts of God, civil unrest or revolt, acts of war, strikes or other labour activities, animals, any criminal or terrorist activities, or epidemic or pandemic outbreaks.
The company is also not responsible for any overbooking or downgrading of any services or accommodation, mechanical or other failure of any means of transportation or failure of any transportation resulting in arrival or departure delay.
The company’s liability towards passengers carried in their own vehicles is under domestic law of the country where the safari takes place and no other country. All claims are subject to the law of the courts of the country where the action happens. In case of a car damage or breakdown, a rescue vehicle will be provided, and any lost time will be compensated either with an additional day or a refund according to the time lost.
Sima Safari reserves the right to employ independent suppliers or sub-contractors for all or part of the arranged services. Our brochure descriptions and other information provided or made available in a resort or hotel, often refer to “other activities and excursions”, which are available at the property. These activities and excursions are not run nor controlled in any way by Sima Safari. They do not form any part of your contract with Sima Safari, even where we suggest or recommend particular operators/centers/trips and assist you in booking such activities or excursions in any way.
Accordingly, we regret that Sima Safari cannot accept any liability in relation to these outside activities and excursions. Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, resort, on our website, or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Sima Safari has no liability for any such activity or excursion or for any acts or omissions of the supplier or operator or for of it/their employees or agents or any other persons connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion for example in our capacity as booking agent, that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence.
The company cannot be responsible for loss or damage to any luggage or equipment carried while on tour.
Sima Safari cannot be responsible for any willful or negligent act or inaction of any person or entity clearly not in their control, or of any other sub-contractors or third party not under their control.
Please keep in mind that we are only responsible for those services which were arranged, agreed and/or provided on your behalf. Any services which you arrange on your own are out of our liability and responsibility. This includes, for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
We would remind customers that the infrastructure in developing countries may not be up to the same standard as you may be accustomed to. Some properties may experience the occasional power cut or water shortage.
Please note that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- a) The fault of the persons affected or any members of their party, or
- b) The fault of a third party not connected with the provision of your holiday, which we could not have predicted or avoided, or
- c) An event or circumstances which we or the supplier of the services in question could not have predicted or avoided, even after taking all reasonable care (see force majeure), or
- d) The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
We accept responsibility for the negligent acts of our employees, agents and direct suppliers, which results in death, injury or illness. Our liability shall be limited to 100% of the holiday price for any claim other than those involving injury or death arising from our negligence.
Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers’ liability to you. You can get copies of such conditions from any offices of the relevant suppliers. If you or any member of your party is killed, injured or becomes ill as a result of transport by aircraft, ship, train or coach, the amount of compensation we will pay is limited in line with the Warsaw Convention, the Athens Convention, the Berne Convention, and the Geneva Convention. You should also note that these conditions may limit or remove the carrier’s liability to you and the amount the carrier must pay you.
You should also note the carrier will rely upon its conditions of carriage, which may limit or remove the carrier’s liability to you and limit compensation under international conventions. Sima Safari accepts liability as above only if a claim is notified to us in writing no later than one month after your return.
NATIONAL PARK RULES AND BAGGAGE RESTRICTIONS
Clients whose trip includes a visit to one or more National Parks and/or Conservation Areas must follow the rules and restrictions of the individual National Park and/or Conservation Area.
In case of rule violation, clients must pay a fine to the National Park. Sima Safari are not responsible for said fines. The instructions of guides and drivers must be followed.
Our safari vehicles have limited space, so baggage and luggage are restricted to one normal size suitcase, soft bag, or backpack, and one small backpack per person.
Baggage weight on all scheduled flights within the parks and trekking trips is limited to one bag of 15 kg per person. In case your baggage exceeds 15 kg, you will have to pay the cost for an additional porter on trekking trips and/or additional costs on all scheduled flights depending on the airline’s rules (you will get specific details on your itinerary).
HEALTH:
In principle, there are no special guidelines regarding health or mandatory vaccinations, it is advisable to consult one of the regional health bureaus, the health funds or the travellers’ clinics.
PASSPORT AND ENTRY VISAS:
Have a valid passport for at least half a year, and make sure it has at least two blank pages. Issuance of a passport and / or extension is the sole responsibility of the traveller.
A $ 50 entry visa is required that is not included in the trip price. Will send a link to pay by visa online
FLIGHTS
A change in the scheduled flight schedule made by the airline at the 90th minute may result in a change in the length of the trip and changes in the route. If possible, the price of the trip will be updated accordingly. Notification of a change in the flight schedule is possible at very short notice. A traveller who cancels a trip due to an insignificant change from the changes listed above will be charged a cancellation fee according to the advertised price terms.
CHANGE IN AIRLINE SCHEDULE
If the airlines’ schedule changes, the route will be adjusted to the new schedule. If the change results in the addition or reduction of nights at the beginning or end of the trip, the price will be updated accordingly.
CHANGE IN PRICES
The total price of the trip (flights, ground services, registration fees, port taxes and security and fuel levies) is updated from time to time. The price of flights is based on fares and airline policies, as of the day the trip is announced.
ENTERING AND LEAVING ROOMS IN HOTELS
In the case of flights arriving at the destination in the early morning or leaving late in the evening, the company will make an effort to get early entry into the rooms (at least some of them) or late evacuation of the rooms (at least some of them) by a few hours. In any case, the company does not undertake to provide the rooms immediately upon arrival or to allow a late stay in the rooms until the time of flight.
TIP
Tip (tip) – as required by the conditions on each trip and outing. The tip is not part of the cost of the trip and is paid by the caster at his discretion
Payment will be made in dollars and by bank transfer to the company’s account in Tanzania
EMERGENCIES
We will be entitled to notify the cancellation of a trip, in whole or in part, even at very short notice, if at our sole and absolute discretion it cannot be carried out or there is an impediment or danger in carrying it out, in circumstances beyond our control, including strikes, warnings, instructions from competent authorities, plagues, Natural disasters, situations of war and emergencies, etc. In any case, as stated, we will not be responsible for any damage,
Direct or indirect, or inconvenience due to full or partial cancellation. In the event of such full cancellation, the traveller will be refunded the funds paid to the actual company, offsetting any expense incurred by the company (including the company’s liability) and for which it did not receive a refund. If a trip is partially cancelled, the traveller will be reimbursed for the land services that he did not use only, offsetting those for which the company will not receive a refund. In any case where a traveller decides to cancel his departure for a trip, including for the above reasons, the provisions detailed in the price list regarding the possibility of cancellation will apply to him.
WARRANTY AND INSURANCE
The company will not be liable for any damage, direct or indirect, to body or property, caused to the traveller during the trip or due to its cancellation or changes, for any reason, including due to accident, theft, loss of luggage or documents or expenses the traveller had to incur for them.
If the company has incurred any expense for the traveller, the traveller will be liable for its full return to the company, and has not been returned to the company. The traveller undertakes to purchase for himself and for him full insurance suitable for the body and property, without the right of return towards the company or anyone on its behalf. Notwithstanding the foregoing, Sima Safari has negligent insurance in the event that the company has not acted in accordance with responsible procedures.
GENERAL
The trips are well planned in light of our familiarity with the areas in Tanzania where we travel, their residents and customs, and in light of the vast experience we have gained. However, from time to time, surprises and even unforeseen incidents occur, due to factors that are not dependent on us, and which have the potential to cause changes in the trip, or harm to the guaranteed level of services.
In different countries the criteria of tourism services as well as the reliability of the services and their quality are not like those familiar to us, and this fact must be taken into account. Please, accept this in a good spirit, patience and humour, and see it as an integral part of the trip experience and acquaintance with the countries in which you travel. For our part, we will do everything to make the trips successful, but at the same time we will reserve the right to make changes to the route depending on the situation on the ground, even if the changes include giving up sites specified in the plan.
Accommodation and flights are not provided by us, and naturally they are purchased for travellers from external sources such as airlines, hotels, shipping companies, etc. In everything related to them we are only an intermediary between the suppliers and the traveller, and therefore we are not responsible in any way for disruptions. Or to changes in them.
All of the above applies to all our travellers
DOCUMENTATION
Clients are obligated to carry proper documentation showing their citizenship, such as a passport. Please keep in mind that it is your responsibility to carry proper documentation, which should be valid for at least six months after your arrival. If you have any questions regarding entry requirements to any country in your itinerary, you should contact the nearest embassy or your consulate.
COMPLAINTS
If you have a problem during your holiday, please inform your booking manager immediately and they will endeavor to put things right. If your problem cannot be resolved locally you must send email with full details to Sima Safari in writing within 10 days of your return. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.
APPLICABLE LAWS
The above booking terms and conditions together with all correspondence form part of your contract with Sima Safari. This contract and any matters arising from it shall be governed by and interpreted in accordance with United Republic of Tanzania laws and the courts of United Republic of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.
